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Returns and Exchanges

Because products are made to order, returns and exchanges follow specific rules. This page explains when changes are possible and how to get help quickly.

Before Production Starts

If your order has not entered production yet, we may be able to cancel or adjust it. Contact support as soon as possible and include your order number.

If Your Order Was Canceled

If cancellation is confirmed, refunds are usually issued to the original payment method. Bank processing can take several business days before the funds appear.

If Something Arrived Wrong or Damaged

If you received the wrong item, a damaged product, or a clear print issue, contact us with photos and your order number. We will review the case and propose the next step.

How to Start a Request

Email us at [email protected] or open our Contact us page and include your order number, a short description, and photos if relevant.

Related pages

  • Help Center

    Find quick answers to common questions about orders, shipping, and design files.

  • Contact us

    Contact our support team for personalized help with your order.