Help Center

Your order page is the fastest way to check your order status any time. Everything is in one place, so you can see progress at a glance.

Once your order ships, we'll email your tracking details and show them on your order page too. Some orders arrive in multiple packages, and you'll get separate updates for each shipment.

Delivery times can vary by destination and carrier. For the best estimate, check your latest tracking update.

Upload your artwork and set print placement directly in the product designer, with live previews before checkout. It's the easiest way to see how your design will look on each item.

For best results, use clean, high-resolution artwork and review every print area before checkout. A quick check of placement, size, and clarity can prevent issues later.

Not sure if your file is print-ready? Contact support before checkout and we'll help.

Your order total updates in real time as you build your cart, so you'll always see your current cost.

Totals are recalculated automatically based on cart items, shipping method, and destination, so pricing stays aligned with your order details.

Product pricing is dynamic and may vary by style, quantity, and pricing tier. Adding extra print placements on the same item increases the per-item cost so your quote reflects your exact setup.

There is no minimum order quantity, so ordering one item is totally fine. Shipping and taxes are calculated at checkout based on destination and shipping method, and discount codes are rechecked for eligibility.

There isn't a separate manual proof-approval step after checkout, so review your design carefully before payment. The version shown in the designer and cart is what goes to production.

Before you place your order, confirm placement, size, text, and colors one more time. This is your final chance to make sure everything looks right.

Need to change text, colors, or placement after ordering? Contact support right away. We can help only while the order is still editable.

After payment, some changes may no longer be possible because orders move to production quickly. The sooner you contact us, the better the chance we can still make updates.

If cancellation is still available, you'll see that option on your order page.

Need to change size, quantity, items, or address? Contact support as soon as possible and we'll confirm what can still be done.

If cancellation is approved, refunds usually appear within 3-10 business days, depending on your bank.

Shipping options at checkout depend on your destination and order details, so you can choose what works best for you.

Available methods may include Packeta Z-BOX, Packeta Pickup Point, and delivery to address, where available.

For pickup, you'll select your preferred location during checkout so we can ship to the most convenient point for you.

Guaranteed delivery-by-date and rush shipping aren't currently available at checkout. If your order has a firm deadline, we recommend placing it as early as possible.

Product pages show current sizes, colors, and key details so you can choose with confidence before checkout. You'll also find color swatches, size guides, material info, and care instructions.

Availability varies by style and can change over time. If a size or color isn't shown, that variant is currently unavailable.

For group orders, participants can choose only from the products and options shared by the organizer.

Always wash your product before wearing or using it for the first time. Like any newly made textile, it may pick up dust or harmless residue during manufacturing, printing, and packing.

Before printing your design, we sometimes prepare the fabric with a clear liquid. This step is called pretreatment, and it helps the print stay sharp and bright. On a new product, you may notice a pale patch, slight shine, or streak around the print, and the fabric may feel a little stiff. That's normal, isn't a defect, and should wash out.

Turn the product inside out and wash it at up to 40°C with a mild detergent. Do not use bleach or fabric softener, and let it air-dry instead of using a tumble dryer.

Checkout is secure and simple, with billing details collected during checkout.

You can enter shipping and billing information in one flow for a smoother experience.

Company details and tax ID can be added during checkout when needed. Taxes are calculated automatically based on your order, and receipt details are available after checkout where relevant.

If something arrives wrong, damaged, or not as expected, contact support and we'll review your case as quickly as possible. We'll work to make it right, fast and fair.

To help us assist you faster, include your order number, a short description, and clear photos in your first message.

After review, we'll confirm the best next step, which may include a correction, reprint, or refund where applicable. Because each item is made to order, please report issues as soon as possible after delivery.

Group orders are great for teams, schools, and communities that need to collect choices from many people and place one final order. It keeps selection simple and checkout centralized.

The organizer sets up the order, shares an invite link, and participants submit selections from available options. Once selections are complete, the organizer finalizes checkout in one payment flow.

Before finalizing, the organizer can close or reopen selections as needed, giving the group flexibility while responses are still coming in.